Privacy & Policy

Privacy And Policy

 Dowites78 OT Complex, Dr. Ruth K. M. Pfau Civil Hospital is committed to protecting and respecting your privacy and security . This privacy statement describes how DOTS collects and uses the personal information you provide us. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We collect the following personal information from you:

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address

How do we Obtain your personal information

Personal Information is collected from you when interacting with Dowites78 OT Complex, for example this could be when you:

  • Support our work by donating
  • Inform us of your fundraising activities
  • Make an enquiry
  • Request information from our support team regarding our projects or your sponsored projects
  • Share your feedback
  • Make a complaint
  • Sign up for an event
  • Register as a volunteer
  • Apply for a job
  • Contact us or become involved with us in any other way not listed above

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How do we use your information

We mainly will use your information for the following purposes:

  • Providing you information about our activities and services via Newsletters, Emails, Letters and etc.
  • Keeping you updated of our fundraising campaigns and events
  • Responding to your enquiries and complaints
  • Providing you with services, products or information you have requested, like project feedback reports
  • Processing your donations
  • Sending you a receipt to confirm your donation (unless requested otherwise)
  • Process a job or volunteering application
  • Complying with our legal obligations, policies and procedures

Administering records

We may aggregate and anonymise personal information so that it can no longer be linked to any particular person in order for us protect your personal identity. This anonymised data can be used for a variety of purposes (such as recruiting new supporters) or to identify trends or patterns within our existing supporter base. This data helps inform our actions and improve our campaigns, products, services and materials.

Who do we share your information with

We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorised to act on our behalf and partner organisations who work on our behalf, or whom we work with in partnership to deliver our projects. We may also use companies to deliver services and process your data on our behalf, including the delivery of postal mail, sending emails and text messages, processing card details and analysing stakeholder trends to assist us in offering better services to our supporters.

These ‘data processors’ will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection agreements, on the conditions of confidentiality and security. Only limited information is shared with them, in order for them to deliver their services. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.

We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant and lawful request in writing).

How long will we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity.

If you request that we stop sending you marketing materials we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

How do we protect your information: We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

Despite all of our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information using strict procedures and security features to prevent unauthorised access, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. We do not store your credit or debit card details at all following the completion of your transaction. All card details are securely destroyed once the payment or donation has been processed.

Any email we send you will contain information about how to unsubscribe from email marketing communications. During any phone conversation you have with us, please feel free to let us know how you prefer to be contacted.

Changes to Hospital’s Privacy Policy

We may update the terms of this Privacy Policy from time to time. Please do revisit this policy each time you consider giving your personal information to DOTS.