Dowites78 OT Complex, Dr. Ruth K. M. Pfau Civil Hospital is committed to protecting and respecting your privacy and security . This privacy statement describes how DOTS collects and uses the personal information you provide us. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We collect the following personal information from you:
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
1. Introduction
Dowites78 operation theatre welfare society, NGO is a non-profit
organization committed to delivering impactful social change and community development. This
document outlines our comprehensive refund policy and terms and conditions governing all
donations and contributions received by our organization. These policies are designed to ensure
transparency, maintain donor trust, and comply with best practices for nonprofit organizations.
2. General Donation Policy
2.1 Nature of Donations
- All donations to Dowites78 operation theatre welfare society NGO are considered
voluntary gifts and contributions to support our charitable mission. - Upon acceptance by the Organization, donations become the property of Dowites78
operation theatre welfare society, NGO and are committed to furthering our nonprofit
mission. - Donors should not expect any return on their contributions beyond the satisfaction of
supporting our charitable cause.
2.2 Types of Donations
Dowites78 operation theatre welfare society, NGO accepts donations in the following forms:
- Cash donations (via bank transfer, online payment, check, or in-person)
- In-kind donations (goods, equipment, or services)
- Pledges and recurring donations
- Event sponsorships and fundraising activities
3. Refund Policy
3.1 Non-Refundable Donations
As a general principle, Dowites78 operation theatre welfare society, NGO does not process
refunds for donations once they have been accepted and received. Most donations are non-
refundable unless specific circumstances apply as outlined in Section 3.2.
This policy applies to:
- General unrestricted donations
- Donations already utilized or committed to project implementation
- Donations where a donor has simply changed their mind
- In-kind donations that have been received and acknowledged
3.2 Circumstances Where Refunds May Be Issued
A. Violation of Donation Agreement
If a donation was made under specific written terms and conditions, and the Organization
substantially violates those terms, the donor may request a refund. For example, if a donor
specifies in writing that funds must be used for a specific project, and the Organization uses the
funds for a different purpose without donor consent, a refund may be warranted.
B. Cancelled Events or Unfulfilled Programs
If a donor has purchased a ticket to a fundraising event or registered for a workshop/program,
and that event or program is cancelled by the Organization, the full amount shall be refunded
without question within 30 days of cancellation.
C. Duplicate or Erroneous Donations
If a donor has inadvertently made a duplicate donation or submitted a donation due to a
processing error, the Organization shall refund the erroneous portion within 15 days of being
notified of the error.
D. Conditional Donations with Unfulfilled Conditions
If a donation was made conditionally upon the occurrence of a specific event or the
achievement of a milestone, and that condition cannot be met, the donor may request a refund
in writing. The Organization will assess the feasibility of meeting the condition and respond to
the refund request within 30 days.
E. Fraud or Illegal Activity
If a donation was obtained through fraud, misrepresentation, or was otherwise obtained illegally,
or if Organization staff have misappropriated funds, the Organization shall refund the donation
in full.
F. Credit Card Chargebacks and Payment Reversals
If a donor disputes a charge with their financial institution, the Organization will cooperate with
the chargeback process. If a donation is reversed by the payment processor, the donor’s
contribution record will be updated accordingly.
4. Refund Request Process
4.1 How to Request a Refund
Donors wishing to request a refund must submit a written request to the Organization using the
following method:
Email: info@dowites78otc.com
4.2 Required Information
Refund requests must include:
- Donor’s full name and contact information
- Original donation date
- Donation amount and method of payment
- Clear and detailed reason for the refund request
- Supporting documentation if applicable (receipts, donation agreements, proof of error, etc.)
- Preferred refund method (original payment method, bank transfer, etc.)
4.3 Review and Decision Timeline
The Organization will review all refund requests within the following timeframe:
All refund requests: Reviewed within 15-30 business days
Donors will be notified of the decision via email or through their preferred contact method.
4.4 Refund Methods and Processing
Approved refunds will be processed using the following methods:
- Online donations: Refunded to the original payment method (credit card or online account)
- Bank transfers: Refunded via bank transfer to the donor’s specified account
- In-kind donations: Alternative arrangements will be discussed with the donor